FAQ

How do I get started?

Check out our policies

  1. Register your pup with Stay. Visit staydogscle.com and click ENROLL in the top right corner
  2. Upload your dog’s vaccination records
  3. CALL or TEXT 216-346-7872 to schedule your pup’s first visit!

*Please note, we cannot schedule your first visit until you are registered, and a Deposit is Required to hold your first reservation

What are your requirements?

Check out our policies

  • We require all pups over 12 months to be spayed/neutered to participate in Group Play. We allow intact pups in our Individual Program
  • We require all pups to be on a flea and tick regimen. Collars will not be permitted into the play yard, so if you are using a collar to supplement your medication treatment, we must be able to remove it
  • We require Bordetella, DHLPP including Leptospirosis and Rabies vaccinations for all our guests, as well as a Fecal Screening every 6 months. All vaccines must by up to date in order to enter the Daycare Center. We do not allow an expiration window. Puppies are required to have all their puppy rounds complete, not just up to date, before they can visit for Daycare or Boarding
  • The only exception is for puppies being GROOMED. Some breeds need to start grooming before vaccinations are complete. As long as a first round of DHPP and a Bordetella have been administered or verified by a licensed veterinarian, puppies can start grooming. They will be scheduled for a time when no other dogs will be present in the Grooming Spa. They must be dropped off right before their groom and picked up right after. They cannot board for the day or go into daycare unless all of their puppy rounds are complete.

What does my dog’s day look like?

If your pup will be joining Group Play, they will enjoy a day of structured play and enrichment with rest times between play times.

What if the group isn’t a good fit for my dog?

We have an Individual program for dogs that should be separate from the group. This can include dogs that may be over 12 months and are not spayed/neutered, dogs that may be too anxious or aggressive with other dogs, dogs that are recovering from non-communicable injuries like a spay/neuter or other surgeries, or simply at the owner’s request. The Individual program includes personal time with Handlers, a long outdoor walk every day, potty breaks at appropriate intervals throughout the day, and time on their own in our open indoor yards

What can I bring for my dog’s visit to Stay?

Your pup can have whatever will make them comfortable during their stay with us. We have everything they could need like cots, blankets, bedding upgrades, food/water bowls, even a house kibble and wet food available for free, and other treats and chew bones available for purchase. However you are welcome to bring personal items like beds, blankets, an item of clothing, toys, chews, etc. They will not share their personal items with other dogs, and their belongings will be available for them whenever they are in their suites. NO GLASS ITEMS WILL BE PERMITTED INTO THE BUILDING

Does boarding include daycare?

Yes! If your pup is in the Group Program, the price of Boarding will always include structured, small group, supervised play times! Group Play guests rotate between playtime and rest time. They have their first scheduled potty at 6am and everyone goes to bed by 9pm. Individual guests receive personal activity times one-on-one with a Handler, as well as potty breaks throughout the day. You choose your pup’s Activity Package when you book!